Support Available Through the College

Support available through the College 

The College can provide information, guidance, and practical support to people who have questions, concerns, or experiences related to a CCHPBC licensee or the complaints process. This support is separate from investigations and regulatory decision-making. This helps ensure people can access support safely and confidentially. Accessing support does not affect the outcome of any regulatory process. While these services will be funded by the college, to ensure your trust and psychological safety, the counsellors operate independently of the college. Their support is available at no charge to you. 

Support of this kind is not available for other types of complaints against a licensed health professional, such as complaints about the care you received.

Support is available to assist people who have experienced sexual misconduct, sexual abuse, or discrimination* by a CCHPBC licensee. CCHPBC licensees include Massage Therapists, Naturopathic Doctors, Traditional Chinese Medicine Practitioners and Acupuncturists, and Chiropractors.  

*This includes experiences of discrimination, bias, harassment, or unfair treatment related to identity, background, or other personal characteristics.  

Available support and services

Support can be provided in different ways depending on your needs. Support Program services include: 

Information Services: Information services are available to anyone who needs more information about complaints, investigations, or available supports. You can talk to someone who will help explain your options, your rights, how to make a complaint, and what to expect if you are involved in a complaint or investigation.

If you have made a complaint about a licensee or a complaint has been made by someone else about a licensee’s behaviour towards you, you are eligible to apply for:   

Support Services: Support Services can help cover the costs of counselling or other healing support. 

Support Worker: Can attend meetings or interviews with you and provide emotional and cultural support throughout the process.  

Support can look different for each person. We will ask about your preferences, such as cultural supports, language needs, or the type of support person you feel most comfortable working with.  

Who can access this support

Support is available to: 

• people who are considering whether to make a complaint  

• people who have made a complaint  

• witnesses  

• family members or others connected to the experience or concern
  

Information Services are available before, during, or after a complaint process, or even if no complaint is made. Access to apply for Support Services and Support Worker support becomes available once a complaint has been made.  

Accessing support

If you are unsure whether you would like to apply for support, you can contact the College to talk about your options. Staff can explain the available supports and answer any questions you may have. 

You can begin the Support Program application by contacting the College. A staff member will explain the process and can help you complete the application form if you would like. 

You may complete the application yourself, or with the support of someone you trust. Once the application is received, we will review it and contact you to explain the next steps.

Frequently asked questions